Refund & Return Policy
Clear and simple terms to ensure a smooth shopping experience with FGC Parfumerie.
Return & Exchange Window
You may request a return or exchange within 24 hours from the time of purchase. Requests submitted after this period will not be accepted.
All outlet sales are considered final after 24 hours.
How to Request
To request a return or exchange, please contact us within 24 hours of purchase via phone or WhatsApp at +965 55550640. Our team will guide you through the process.
Return Eligibility
To be eligible for a return or exchange, all of the following conditions must be met:
- The item must be unused and in perfect condition
- The original packaging must be intact
- The price tag must remain attached
- The original invoice must be provided
Important: Perfumes cannot be returned or exchanged once the factory seal has been opened.
Any item showing signs of use, damage, or tampering will not be accepted.
Non-Returnable Items
- Opened or used perfumes
- 5ml refillable samples
- Any item not in its original condition
These items are non-returnable due to hygiene and product integrity standards.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within up to 15 business days.
Processing times may vary depending on your bank or payment provider.
Delivery & Return Shipping
Customers are responsible for all delivery and return shipping charges. These costs are non-refundable.
Important Notes
- Returns that do not meet the above conditions will be rejected
- FGC Parfumerie reserves the right to refuse any return or exchange request that does not comply with this policy
Need Help?
If you have any questions regarding returns or refunds, please contact us via phone or WhatsApp at +965 55550640. Our team will be happy to assist you.
